Friday, February 10, 2017

Reframing - HOW to look at WHY differently #NoWhys


Allison Pollard (@allison_pollard) and David Whitlock (@agilevalentine)


Why are we all here today?

  • Reframe the "why?" question and discuss effective techniques of finding root causes

  • Options for questions to diagnose issues

  • Benefits of reframing

    • "This person is a...jerk!"

      • "Why can't you understand that the team is doing the best that they can?"

    • What don't we know?

      • Get a bigger picture P.O.V.

    • Stay focused on common goal (common ground)


How do you find root causes?

  • Is it really the team?

  • Again, start with the goal

    • Remember the goal is for the customers

    • Start with the big "why?"

    • Is this just shifting blame?

    • Approach with curiosity

      • Inquiry, but not inquisition


See a problem from multiple points of view

  • Add the perspective of others to your own perspective


Ask "What?" questions to add info to the discussion


Asking "How?" questions can help spark action



--
David Whitlock
Adjunct Lecturer
Portland State University
--
David Whitlock
Adjunct Lecturer
Portland State University

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